Frequently Asked Questions

Where do you source your ingredients from?

Most of the ingredients are grown in house at our farm in a small village in M.P - Village Paharapurwa, Rajnagar, District Chhatarpur. Our farms are in very low population density areas where there is no industrial activity; It is here that we grow our own fruits & vegetables along with most of the spices using organic farming practices. We also grow black and yellow sarson (mustard) and Til (sesame) to produce pure cold pressed cooking oil to make pickles. Apart from that limited ingredients that we cannot grow in M.P due to temperature restrictions are sourced through trusted suppliers and farmer networks who deal in natural products. We are farm to fork company where growing to processing to fulfillment is mostly done inhouse.

Are the ingredients used organic?

Yes, the ingredients used are chemical free as these are grown in our own farm using natural fertilizers like compost and manure. We claim to be preservative free and natural.

What is the shelf life of your pickles?

Most of our pickles have shelf life of 12 months except our season specials, which is usually 3-6 months. But please follow these storage instructions: Use a clean dry spoon and not a wet spoon, as the pickles are natural, without any preservatives and additives. Please keep the lid tightly closed when not being used. If you live in area that is humid would recommend refrigerating after opening.

What certifications does The Little Farm Co have?

We have Trademark certificates, FSSAI certificates and Lab reports

How does the pickle stay for so long if there are no preservatives?

Earlier, when our grandmother used to make pickles, they didn’t put any kind of additives or preservatives in the pickles for it to stay longer. The quality and the right proportion of the ingredients such oils, salt, and sun drying are the components for the pickle to last longer.

What are the common ingredients you use?

We only use cold pressed mustard oil or sesame oil which is grown and pressed in house at our farms. We use sugarcane vinegar instead of synthetic vinegar. We only use pink salt instead of white salt. We use jaggery and desi khand. All the vegetables and fruits are grown in house at are farms in M.P.

Do you use sugar?

We only use desi khand and jaggery not white sugar.

Are your products vegetarian?

All are products are vegetarian. If you have any dietary restrictions, please feel free to contact us at operations@thelittlefarm.co.in and we will assist you.

Can we know the way your pickles are made? (can we get this separately for each pickle with images / videos etc)

Kindly refer to our website page for each pickle with images/videos etc.

How do you pack your pickles?

Pickles are packed in a glass jars as glass preserves the originally intended aroma of the pickles. Also pickles in the glass jar, receives protection against oxygen and moisture and is unreactive to the acids and oils present in the fermented pickles.

What kind of secondary packaging do you use?

We currently use bubble wrap to keep the glass jars safe but our working on moving to a sustainable option to pack the pickle glass jars by APRIL 2023

Purchase/ Order/ Shipping related:

Is your website the only way to buy The Little Farm Co pickles?

There are various ways to buy The Little Farm Co pickles not only the website, but one can order it on Whatsapp, 9650804006. Also now we are on Amazon, Blinkit (Delhi, NCR, Bamgalore & Mumbai), Swiggy (Delhi, NCR), Jiomart, and Zomato as well, so one can order it from these platforms too. We are also available at limited boutique stores across India. You can call us to know more or check our partners section on the homepage of our website www.thelittlefarm.co.in

How do I pay for my order?

Customers can Prepay for their order using UPI, Credit/ Debit card or can opt for Cash on Delivery.

Do you accept Cash on Delivery (COD)?

Yes, we do accept cash on delivery.

Are there any shipping charges?

No shipping charge on prepaid orders. Free delivery for cod orders above Rs.700!

Is it safe to make online payments on your website?

All payments made on our website are secure and safe. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

When will I receive my order?

Customers who are based within Delhi NCR, their order will be delivered within 1 to 2 working days, rest will take 4 to 5 working days to deliver.

What happens if I am not around when the delivery boy comes to deliver my order?

When customers are not around or not available at their given address we generally contact them and according to their availability at their address we deliver or reattempt the delivery.

How do I track my order?

We provide tracking details to the customers via WhatsApp and email to track their order.

Do you ship all over India?

Yes, we deliver PAN India.

Do you ship internationally?

No, currently we don't ship internationally. We are working on figuring that out soon.

Do you accept bulk orders?

Yes, we accept bulk orders. Please get in touch with us if you need any clarifications before ordering in bulk:

Email ID: operations@thelittlefarm.co.in
Phone number: 9650804006
WhatsApp no to contact: 9650804006

Can I request you for delivery on a particular day?

Yes, one can request us for delivery on a particular day, and we align their order accordingly. Alternatively, you can order from Blink-it (Delhi NCR, Bombay, Bangalore) or Swiggy Instamart (Delhi and NCR) for 10–30-minute delivery.

Can I pick up my order from your store?

Currently we don't have a store, but one can pick their order from our warehouse in Gurgaon if it is urgent. Please note we do not allow anyone inside our warehouse.

Do you have any discounts?

Yes, we have seasonal discount codes for customers to avail discounts on their order. You can have a look for applicable discounts on the homepage or our checkout page.

Return / Exchange/ Cancellation:

I placed an incorrect order. What do I do?

If a customer place an incorrect order, they can contact or drop an email to The Little Farm Co or call on 9650804006 for updating their order or for the correction in their order. The modification will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.

*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued which you can use against future orders.

Can I cancel my order?

The cancellation will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.

*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued which you can use against future orders.

I received a damaged product. Can I return or exchange?

If a customer recieves damaged product, we provide them the replacement of the damaged product once we receive the images of the damaged product. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with proof at operations@thelittlefarm.co.in
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